1. About us
House of Tech is the trading name of House of Tech FZ-LLC, a Free Zone Limited Liability Company in Ras Al Khaimah, United Arab Emirates, holding trade licence number 7007356 issued by Ras Al Khaimah Economic Zone (RAKEZ).
Our registered address is FDCW1693, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
Our licence was issued on 2 May 2024. That is the licence issue date, not the effective date of these Terms.
You can contact us at connect@house-of-tech.com.
In these Terms, “we”, “us” and “our” mean House of Tech FZ-LLC. “Client” means the business engaging our services. The person accepting an agreement for a Client must have authority to bind that business.
2. Scope and formation of an engagement
These Terms explain the rules for using house-of-tech.com and, when expressly incorporated into a written client agreement, our provision of services to businesses.
Visiting the website, submitting an enquiry or discussing an idea does not commission paid work or create an obligation to buy services.
A paid engagement begins when authorised representatives of both parties accept a written proposal, statement of work or service agreement specifying the services, fees and applicable version of these Terms. Acceptance may be by signature or another expressly agreed written method.
The written client agreement prevails over these Terms where they conflict. An applicable data processing agreement prevails on its subject matter. A confidentiality agreement continues to apply according to its terms.
This revision applies to an engagement only when incorporated and accepted. It does not retrospectively amend an earlier engagement or establish acceptance before the parties actually agree to it.
3. Website use
You may use the website to learn about us, evaluate our services and contact us for legitimate business purposes.
You must not introduce malicious software, attempt unauthorised access, impersonate another person, interfere with the site's operation or misuse its enquiry features.
Website content belongs to us or its respective licensors. You may view it, share links and retain reasonable copies for internal evaluation. Other reproduction or commercial use requires permission unless permitted by law.
Service descriptions and other website information are general. Binding prices, specifications and delivery commitments are those accepted in the relevant project agreement. External links do not make another provider's services part of our commitments.
Our Privacy Policy explains how we handle personal information. An enquiry is not automatic consent to promotional messages.
4. Services and scope changes
Our services concern custom software development, automation, system integration, applied AI and related technical work for businesses in the UAE. Each engagement is subject to the agreed scope and any applicable licensing or regulatory requirements.
The project agreement will set out deliverables, exclusions, assumptions, fees, milestones, acceptance criteria and responsibilities. We will perform the agreed services with reasonable care and skill.
Work outside the agreed scope requires written approval. We will explain material effects on fees, timing and dependencies before proceeding with a change.
Feasibility, integration support and expected results depend on the systems, data, permissions and requirements involved. We will identify material known limitations relevant to the agreed work.
5. Client responsibilities and timing
The Client must provide accurate requirements, necessary materials, lawful system access, timely decisions and an authorised point of contact. It must hold the rights and permissions needed for materials, data and accounts it asks us to use.
Both parties must use appropriate methods for sharing confidential information and credentials. The Client must tell us about material security, regulatory or operational requirements before the affected work begins.
If a dependency or delayed approval affects delivery, we will explain the impact and agree revised arrangements. Additional charges require written agreement. We will not treat a client delay as permission to perform unapproved additional work.
6. Fees, payments and external costs
Our fees are quoted and payable in UAE dirhams (AED).
Deposits, instalments, milestones, invoice due dates, retainers and any other payment arrangements are agreed separately for each engagement. These Terms impose no standard deposit percentage, payment deadline or automatic late-payment charge.
Applicable taxes will be identified and charged as required by law. Hosting, domains, subscriptions, API usage, AI usage and other third-party costs are included only where the project agreement says so. We will obtain approval before incurring additional costs on the Client's behalf.
The Client should raise any invoice dispute promptly, explaining the amount and reason. Undisputed amounts remain payable when due. Advance payments are credited to the engagement and reconciled under clause 15 if it ends early.
7. Delivery, review and acceptance
We will provide deliverables for review against the agreed acceptance criteria. Unless the project agreement states otherwise, the Client has one calendar month from delivery and written notice that the work is ready for acceptance testing to accept it or identify material failures to meet those criteria.
One calendar month ends on the corresponding date in the following month, or that month's last day if there is no corresponding date.
The Client must provide enough detail to allow us to investigate a reported failure. We will correct verified failures within scope and provide the affected work for retesting. A further one-calendar-month review period applies to the corrected items and reasonably affected functionality, unless the parties agree otherwise.
Minor issues that do not materially prevent the agreed use may be recorded for correction alongside written acceptance. New requirements are handled through the change process.
Silence alone is not acceptance. If feedback is late, we may revise the schedule or pause dependent work after notice. Invoicing remains tied to the milestones expressly agreed for the engagement.
8. Ownership and handover
The Client retains ownership of its existing data, materials, branding and other intellectual property.
On payment of the fees attributable to the relevant bespoke deliverables, we assign to the Client the transferable intellectual property rights we own in the custom source code, designs, documentation and other bespoke work created for that Client under the engagement.
Our pre-existing materials, independently developed reusable components and general know-how remain ours. We will identify retained components that materially affect the Client's use of the deliverables. This reservation does not permit disclosure or reuse of Client confidential information.
For our retained components embedded in paid deliverables, we grant the Client a perpetual, worldwide, non-exclusive, royalty-free licence to use, reproduce, modify and maintain them as part of the deliverables. This includes operation for the Client's intended internal or customer-facing business purposes, use by replacement developers, and transfer or sublicensing with the deliverables. The licence survives termination and applies only to rights we control.
Third-party and open-source components remain subject to their respective licences. We will identify material restrictions and continuing fees relevant to the agreed use.
Handover includes the paid bespoke source code and the repositories or repository export, documentation, deployment materials and transferable account access reasonably needed to operate and maintain the agreed solution. Client-owned accounts will be used where practicable. Personal provider accounts or non-transferable third-party subscriptions are not automatically transferred; any required replacement arrangements will be explained. The project agreement may specify further handover detail.
9. Confidentiality and publicity
Each party must protect the other's non-public business, technical and financial information and use it only for the engagement or another authorised purpose. This includes source code, credentials, project documents, pricing and information reasonably understood to be confidential.
Information may be disclosed to persons or service providers who need it for an authorised purpose and are subject to appropriate obligations. Each party remains responsible for disclosures it authorises.
These duties do not apply to information lawfully known without restriction, independently developed, lawfully received from another source or made public without a breach. Where disclosure is legally required, the receiving party will give notice where lawful and limit disclosure to what is required.
These obligations continue after the engagement while the information remains confidential. We will obtain written approval before publishing the Client's name, logo, project details or a case study.
10. Personal data and external providers
Each party must comply with the privacy and data protection requirements applicable to its activities. The Client is responsible for the lawfulness of the personal data and instructions it supplies. We remain responsible for our own legal and contractual duties.
Before processing personal data on the Client's behalf, the parties will agree the necessary written processing terms. These will cover instructions, permitted purposes, security, authorised providers, processing locations, incidents, assistance with individuals' rights, retention and return or deletion.
Health, financial, children’s or other sensitive or regulated information requires a specific assessment and appropriate controls before it is supplied or processed. The Client must disclose those requirements; the existence of a project agreement does not remove either party’s mandatory duties.
Hosting and other technology providers used for an engagement will be identified as appropriate in the project agreement or processing terms. A provider change affecting agreed data-processing arrangements is subject to those terms and applicable authorisation requirements.
If delivery personnel or subcontractors are proposed in future, their access and involvement must comply with the relevant confidentiality and processing arrangements. We remain responsible for services we subcontract.
11. AI-assisted work and automation
We use AI across our business, including research, drafting, development, administration and agreed client work. Our AI providers include OpenAI and Anthropic (Claude). AI use does not change our responsibilities for the agreed services or give us permission to use Client information for unrelated purposes.
Our policy is to keep Client confidential information and personal data out of provider model-training programmes, including voluntary training and feedback submissions. For that information, our required API configuration is no training and zero data retention for eligible content. Before submitting it, we must confirm that the actual account, model and feature support the agreed controls. Otherwise we use information that does not identify individuals or disclose Client confidences, or agree a different lawful arrangement with the Client in writing before processing.
Zero data retention is subject to the provider’s agreement and applicable exceptions. It is not a promise that all metadata, security or legally required records disappear, or that every AI tool or stored feature has the same controls. Permitted purposes, data categories, retention and international processing must be addressed for the engagement before the relevant information is submitted.
Where a solution includes AI or automated actions, we will agree its purpose, evaluation criteria, human review points and relevant limits. AI outputs may contain errors or inconsistent results. The Client must apply the agreed review before relying on outputs or enabling consequential actions.
We do not guarantee particular revenue, savings or other business outcomes unless expressly agreed. Any limitations concerning exclusive rights in relevant AI-generated material will be identified without undermining the assignment of the other bespoke deliverables or our professional-care obligations.
12. Defect warranty and continuing support
For one calendar month after acceptance, we will correct reproducible defects reported during that period where our delivered work materially fails to meet the agreed specifications. A defect reported within the period remains eligible for correction even if investigation or correction continues beyond it. The calendar-month definition in clause 7 applies.
This warranty does not cover new requirements or problems caused by misuse, unauthorised changes or external changes for which we have not accepted responsibility. We will explain the cause before proposing chargeable work.
If a material failure cannot be remedied within a reasonable time, the Client retains the termination rights and other remedies available under the agreement and applicable law. The warranty window does not shorten any mandatory legal right.
Ongoing support, maintenance, security updates, monitoring, backups and hosting are agreed separately with each Client. The agreement will allocate responsibilities and specify any service levels, renewal terms, charges and cancellation arrangements. Neither continuous support nor a particular uptime level is implied by the initial build.
We remain responsible for our agreed work in selecting, configuring and integrating external services, while their availability and independent changes may affect the solution.
13. Suspension
We may suspend affected services if an undisputed amount remains unpaid for 14 calendar days after written overdue notice, or if a material breach remains unresolved after the applicable remedy period.
We may take proportionate immediate action reasonably necessary to address serious security risks or unlawful activity, giving notice as soon as reasonably possible. We will limit the action to what is reasonably necessary and resume affected services when the grounds are resolved.
Suspension does not authorise deletion of Client data, interference with unrelated Client-owned accounts, or removal of ownership and surviving licences already granted in paid deliverables.
14. Liability and mandatory rights
Unless the written client agreement states otherwise, each party’s total liability for contractual damages arising from an affected engagement is limited to the fees paid or payable under its accepted proposal, statement of work or service agreement. For recurring services, the limit is the fees paid or payable for the affected service during the 12 months preceding the first event giving rise to the claim. Fees payable include fees attributable to services in that period even if not yet invoiced. Related claims arising from the same event share one limit.
This limit does not apply to fraud, wilful misconduct, gross negligence, death or personal injury, breach of confidentiality or data-protection obligations, or infringement of intellectual property rights. It does not limit liability arising from a harmful act where the law prohibits such a limitation, or any other liability that cannot lawfully be limited.
The limit does not reduce agreed payment or refund obligations, ownership and licence rights, or obligations to return Client materials, hand over paid deliverables, or handle personal data as required by the agreement and applicable law.
Nothing in these Terms excludes a mandatory right or remedy, or restricts a court’s powers under applicable law. Any different allocation of contractual risk must be expressly agreed in writing and remains subject to mandatory protections. Describing the services as business-to-business does not waive a mandatory protection that applies to a Client.
15. Cancellation, termination and exit
Unless the project agreement provides otherwise, the Client may end an engagement for convenience on 14 calendar days' written notice. Work during that period must remain within the approved scope; we will avoid unnecessary new commitments after receiving notice.
Either party may terminate for a material breach not remedied within 14 calendar days of written notice where the breach can be remedied. A breach that cannot reasonably be remedied may justify earlier termination where legally permitted.
The Client must pay for work properly performed and approved unavoidable third-party commitments incurred up to termination, without double charging. No automatic fee for the entire unperformed remainder of a project applies under these Terms. We will issue an itemised reconciliation and refund unused advances within 14 calendar days after termination, subject to applicable legal remedies and any genuinely disputed amounts.
Within 14 calendar days after termination, we will return Client-owned materials and provide deliverables already paid for, with the agreed source code, documentation and transferable access. If further deliverables are paid for following reconciliation, we will hand them over within 14 calendar days of that payment. We will cooperate reasonably on an orderly transition; additional transition services are chargeable only as agreed.
Client personal data will be returned or deleted under the processing agreement and applicable law, including agreed backup handling. Mandatory rights and data-protection duties are not conditional on payment. Access no longer needed will be revoked in coordination with the Client.
Accrued rights and provisions intended to survive, including confidentiality, ownership and surviving licences, remain effective.
16. Events beyond reasonable control
Neither party is responsible for delay caused by an event beyond its reasonable control to the extent it could not reasonably prevent or mitigate the effects. The affected party must notify the other, mitigate the impact and resume performance when possible.
If material disruption continues for 30 calendar days, either party may terminate the affected work. Fees, refunds and handover will be handled under clause 15. This does not excuse payment for work already properly performed.
17. Governing law and disputes
These Terms and each engagement incorporating them are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah.
The parties will first attempt to resolve a dispute through good-faith discussion for 30 calendar days after written notice. This does not prevent urgent protective relief or compliance with mandatory legal deadlines.
Subject to mandatory jurisdiction rules, the competent courts of Ras Al Khaimah, United Arab Emirates, have exclusive jurisdiction over disputes arising from or connected with these Terms or an engagement incorporating them, unless the parties expressly agree a different lawful dispute-resolution arrangement in writing.
18. Changes and general provisions
Updates to these Terms will show a revised date. A website update does not amend an existing engagement; changes to an accepted agreement require the parties' agreement.
If a provision is unenforceable, the remainder continues to the extent permitted by law. A delay in exercising a right does not automatically waive it.
Notices must be sent in writing to the contact addresses identified in the client agreement. Our general address is connect@house-of-tech.com.